Terms & Conditions

Terms & Conditions

These terms and conditions (together with the documents referred to in them) apply to all transactions placed online or by telephone with Maison Hartley Ltd. Please read them carefully before ordering any products from our site. By using this site you agree to be bound by these terms and conditions.

Nothing in these terms and conditions will be deemed to affect your statutory rights.


About Us

The website is operated by Maison Hartley Ltd. We are registered in England and Wales under company number 8313033 and our registered office is at :13 The Broadway, St Albans, Herts, AL4 8LW. Our main trading address is Maison Hartley, 22 George Street, St Albans, Herts, AL3 4ES.

Our VAT number is 135062148


Your Order / Contract With Us

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. All orders placed on our website will be acknowledged electronically by email. Please note that the electronic acknowledgement does not constitute order confirmation or order acceptance.

Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been despatched or collected. Any products on the same order which we have not despatched do not form part of that contract.

We reserve the right not to accept all or part of your order for any reason whatsoever including, but not limited to, payment problems, the unavailability of product or errors in pricing or product descriptions posted on the website.


We accept the following credit and UK debit cards (via paypal): Visa, Mastercard, Delta, Maestro, Solo and Visa Electron.

Payment is taken in full once you have confirmed your order and completed the checkout process.

Please read our Payment and Security page for more information.

Product Descriptions

Every effort is made to show products on the website as accurately as possible. Despite this, slight variations may occur, these could include, but are not limited to, slight differences in texture, wood finish or colours. We do not accept responsibility for these variations.

Dimensions specified on the website are also subject to slight variation due to the handmade nature of many of our products. The actual size can vary by up to 2cm and we ask you to take account of this when considering your purchase. It is your responsibility to check carefully that the products you have ordered will fit into your home.

Product prices, descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

We reserve the right to make changes to our products or product ranges and to withdraw any products from the website at any time.

Availability & Delivery Lead Time

Upon placing your order we will advise you of an estimated delivery time. The estimation shall be in no form binding and shall at no point be a condition of any contractual obligation between you and us.

We shall make every effort to fulfill your order by the estimated delivery date provided. However, circumstances beyond our control may prevent us doing so. We will advise you of any delays and do our best to deliver your order as quickly as possible.

Delivery dates do not form any part of the contract with us and no compensation will be offered for late deliveries in any event.

All orders are subject to availability.

Full details can be found on our Delivery page.


Cancellations & Consumer Rights

You are entitled to cancel your order provided that you notify us no later than seven working days after the day of receipt of your goods.

In this case you will receive a full refund of the price you paid for the products including the delivery charge, where the complete order is being cancelled, provided that you have taken reasonable care of the products and not used them.

You will be responsible for the cost of returning the good to us, or if we have to collect the goods from you a collection charge will apply.

To cancel or return your order you must contact customer services on Tel: 01727 838 226 or email info@maisonhartley.com

Full details of our policy can be found on our Returns and Refunds page


Made To Order Items

Made to Order items cannot be returned or refunded for any reason including, but not limited to, item not suitable or item not fitting into your property.

Made to Order items are clearly highlighted on the website.


All prices are shown are in pound sterling (£) and include VAT, but exclude any delivery costs. The price of any products will be as quoted on our website, except in cases of obvious error.

We reserve the right to change prices either up or down at any time without notice, including any variations to the rate of VAT. Changes will not affect orders which have already been despatched.

Please note that in the event that a pricing error is identified we will contact you and ask you whether you wish to cancel your order or continue with the order at the correct price. We are under no obligation to provide the product at the incorrect price.

Prices are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

On occasion the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in our store. We are under no obligation to offer any in-store price or promotion in the event that they differ from those on the website. Similarly our store is under no obligation to honour any website price or promotion in the event that they differ from those in our store.


Our products are intended solely for domestic use and we give no guarantees in respect of the use of our products for commercial purposes. By agreeing to these terms and conditions, you agree that you will use the products exclusively for domestic purposes.


Data Protection & Privacy

Our Privacy Policy can be found on our Privacy and Cookies page. Our privacy policy supplements these terms and conditions and by using our website, you will be deemed to have read and accepted our privacy policy.

Risk & Title

The products will be at your risk of loss or damage from the time of delivery or collection.

Ownership of the goods transfers to the customer once payment has been received in full.


Liability & Warranties

We warrant to you that any Product purchased from our website is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied.

Our liability for losses you suffer as a result of us breaching the Contract is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaching the Contract. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or in any way limit our liability:

a) for death or personal injury caused by our negligence

b) for fraud or fraudulent misrepresentation

c) under section 2(3) of the Consumer Protection Act 1987

d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to: loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We will accept no liability for personal expenses incurred, either directly or indirectly, in connection with your order from Maison Hartley Ltd, or if your order is delayed or not delivered by dates given by us. This includes claims for personal time, telephone calls and incidentals.

We will not be liable or responsible for any failure to perform or delays caused by events outside our reasonable control.

We shall take all reasonable precautions to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you when accessing or ordering from our site.

We make no warranty and make no representation, express or implied, in relation to: the adequacy or appropriateness of the Goods for your particular purpose, the accuracy or reliability of the website, the compatibility of our website with your equipment software or telecommunications connection.


Intellectual Property & Rights To Use :

Maison Hartley grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Maison Hartley Ltd. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. 


Our Details


Maison Hartley Ltd

22 George Street

St Albans





01727 838 226





Registered In England And Wales

Company Number : 8066103


Registered Office

Maison Hartley Ltd

13 The Broadway

St Albans




Vat Number GB 135062148